Support
and disclaimers.
Where to ask for help, what item support covers, how to get a fast answer, and the disclaimers that apply to running a trading product.
01How to get support
Use the support tab of the item page on CodeCanyon where you bought KESTREL, signed in with the purchasing account. That lets us check the licence and keep a history of your case. Pre-sale questions go to the item's comments.
02What support covers
| Included | Not included |
|---|---|
| Questions about how KESTREL works and how to use its features | Installation, hosting or store publishing done for you |
| Bugs in the item as delivered | Customisation and new features |
| Updates that fix reported bugs | Problems caused by modified code, hosting or server configuration |
| Exchange accounts, API approvals, broker programs, rate limits or outages of exchanges and other third-party services | |
| Trading, investment, legal, tax or licensing advice |
03How to get a fast answer
- Search these docs first (press
/); most setup errors are in Troubleshooting. - Tell us the version (from
/health), your Ubuntu version, whether you use SQLite or PostgreSQL, and which exchange the problem is about. - Paste the exact error and the matching lines of
docker compose logs --tail 100 server, and a screenshot of the console's Status page. - Never send API keys, secrets,
.env,KESTREL_MASTER_KEY, passwords or backups. We will never ask for them.
04Reporting a security issue
Report vulnerabilities privately through the item's support tab with steps to reproduce. Please do not post them in public comments.
05Disclaimers
Trading crypto assets, especially with leverage, can lose money quickly, including more than a position's margin in fast markets. Bots, Smart Trades, signals, copy trading and AI drafts act on rules and inputs that can be wrong. Backtests and paper trading are simulations. Nothing in KESTREL or in this documentation is investment advice or a promise of any result.
Exchanges change their APIs, fees, limits and rules, and they have outages. Orders can be rejected, delayed or filled at a different price. Test every configuration on paper or testnet before using real funds, and use the risk limits and the kill switch.
KESTREL is revenue-ready: it contains the broker ids and plans described in Revenue options. What an operator earns depends on their market, users and costs; nothing in this documentation is a forecast or a promise.
Running a trading service for other people can be regulated where you or your users live, and exchanges have their own terms for API use and broker programs. You, the operator, are responsible for complying with the laws and terms that apply to you and your users. Nothing in this documentation is legal advice.